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Addressing Concerns and Complaints

The UCLA School of Education & Information Studies is dedicated to creating an institutional culture of advocacy and accountability; one that is in line with UCLA Ed&IS' commitment to scholarly rigor, social justice, inclusiveness, and democratic practice. This institutional imperative requires that we not only instill these values in our teaching and learning but in our organizational practices as well. Below you will learn more about our commitment to accountability and UCLA Ed&IS' process to addressing concerns and complaints.
Equity, Diversity and Inclusion Ambassador Program

UCLA Ed & IS has developed the Equity, Diversity and Inclusion Ambassador program. The EDI Ambassadors will serve as a new integral part of our community-based approach to conflict resolution; the EDI Ambassadors will serve as guides, support systems, and mandated reporters for EDI-related concerns and incidents within the School of Education and Information Studies. These Ambassadors will work with the appropriate people concerned to work through your complaint. Oftentimes, working through incident resolution as an internal process can resolve the situation. EDI Ambassadors have been trained to support the concerns and complaints process.

Our Ambassadors


Elaine Jessica Tamargo, Doctoral Student, Higher Education & Organizational Change (HEOC)

Siyue “Lena” Wang, Doctoral Student, Social Sciences & Comparative Education (SSCE)

Felicia Graham, Doctoral Student, Social Sciences & Comparative Education (SSCE)

Omari Groves, Graduate Student, Teacher Education Program (TEP)

Ruth Rodriguez, Undergraduate Student, Public Affairs & Education and Social Transformation Double Major, Labor Studies Minor

Patrosinio Cruz, Undergraduate Student, Education and Social Transformation Major. Chicano/a and Central American Studies Minor


Nancy Lee Sayre, Associate Director, Center for Improving Child Care Quality (CICCQ)

Lora Choi, Senior Contracts & Grants Manager/DSA, Business Office

Jeff Diaz, Senior Contracts & Grants Manager, Business Office

Nina Kasuya, Program Manager, Computer Science Equity Project


F.H Rafi, Faculty, TEP Faculty Advisor and Instructor

UCLA Ed & IS Concerns and Complaints Process: Step-by-Step

Campus and System-Wide Resources

There are many support services available to those within the broader UCLA community who seek external guidance.

UCLA Ed&IS Committee on Race and Ethnic Relations, Winter 2014

The Committee on Race and Ethnic Relations went through a rigorous process of discussion, reflection, and revision to produce the recommendations included in this Report. This report served as an equity, diversity, and social justice roadmap for the UCLA Ed & IS community. The inception of the Equity, Diversity and Inclusion Committee comes from the recommendations of this report.

Continuous Improvement: Striving to do better